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FAQ OVERVIEW

Find quick answers to common questions about your shopping journey with us. 

Your Account

How to create an account or update your information?

To create an account please Sign up here with your first name, last name, email and a password. If you currently have an account and want to update your information, do Click here to enter.

I forgot my password. How do I get it back?

If you forgot, do Click here and then click on the link called " forget password?". Enter your email and we will send you an email to retrieve it.

Order Issues

How can I use a code or coupon?

Please enter the code or coupon during the checkout process before completing the transaction. The discount will be immediately reflected in your order total.

Why can't I apply my coupon or promo code?

We offer both automatic and manual discounts, but they cannot be combined. Since only one discount can be applied per product, if an automatic discount is already active, a manual code will not work. Additionally, if your manual code is rejected, please check if it has expired.

Where does nebility ship from?

Normally, Some products are shipped from the US and will be delivered in 2-5 business days. most of Nebility's products would be sent directly from our factories in China and it will take 7-10 business days.

How can I update the Order information?

Let’s connect as soon as possible if you need to update the order information-- Contact us
 Here is email address:customercare@nebility.com

Payment

What payment options do you accept?

We accept a wide variety of payment options!
• Visa
• Mastercard
• Apple pay
• Paypal
• Goggle Pay
• American Express
• Discover
• JCB
• Diners Club
• Union Pay

How secure is my payment information?

Your payment is secure and your information always remain private. All information is encrypted form to ensure the overall security of all sensitive information.

Why did my payment fail?

This may be due to:
  • Insufficient balance in your PayPal account or credit card.
  • Missing 3D Secure authentication.
For specific reasons regarding the decline, please contact your card issuer directly.

Shipping

How long does my order take to arrive?

Normally, Some products are shipped from the US and will be delivered in 2-4 business days. most of Nebility's products would be sent directly from our factories in China and it will take 7-10 business days.
 
Please note that shipping times do not include the standard 1-2 business days processing time it takes for the order to ship out.

What should I do if my package is missing?

Please contact us if you have not received your delivered order or it has been lost in transit by the carrier. Please provide your order ID or the email address used for the purchase to help us assist you quickly.

Is shipping insurance available on the website?

We’ve partnered with Seel to provide package protection and tracking, ensuring the best possible delivery experience. Seel Worry offers low-cost shipping protection against loss, theft, or damage during transit.
 
After purchasing coverage and placing your order, you will receive an email from Seel. To file a claim, you can:
  1. Click the "Report an Issue" button in that email; or
  2. Visit https://resolve.seel.com directly to submit your claim.